Moving an event does not mean starting again. The AttendBeacon event platform reads the files Eventbrite gives you and rebuilds the structure of your event: ticket types, prices, questions and, if you want them, the people. Nothing is created until you press Build the event, and nobody gets an email.
If you are not sure about moving yet, you can also keep selling on Eventbrite and run the rest here. That option is at the end.
Before you start
- Decide which event you are moving. An upcoming event becomes a draft. An event that has already happened can come over as an earlier edition, so next year's reports can compare with it.
- Make sure you may hand the attendees' details over. Your organisation is the controller of that data. Eventbrite's privacy policy says organisers receive and may use the information attendees provide. Moving it to the tool you run the event with fits that purpose. Using it for something else may not.
- Have your Mollie or Stripe account ready if you will sell tickets in AttendBeacon. Ticket money goes straight to your own account.
Step 1: export from Eventbrite
Eventbrite's help page on the Attendees report gives the steps for one event:
- Open your event's dashboard.
- Go to Reporting and choose Event reports.
- Choose Attendees.
- Pick CSV or Excel as the file type.
- Download the file from the Exports tab.
For more detail, export two more reports from the same place:
- The Orders report, for order dates and totals.
- The custom question responses, under Attendees, if you asked your buyers questions.
Do you have a programme with speakers? Bring that file too: a Sessionize export, a calendar file or your own spreadsheet. See importing from Sessionize.
Step 2: bring your event over
In your AttendBeacon workspace, go to Events, choose New event, then Bring your event over.
- Upload the files. CSV, TSV, Excel, JSON and calendar files work, up to 20 files of 50 MB each. The import recognises Eventbrite's attendee export by its columns and matches them for you. A table it does not recognise waits for you to say what is in it.
- Review what we found. Ticket types and prices, discount codes, questions, the agenda and speakers. Columns that are not a standard field, such as your own questions, become registration questions. Eventbrite's fees, barcodes and links are left out.
- Name, dates and currency. Prices are kept as the numbers in the files, in the currency you choose. They are never converted.
- The people. You decide whether to import them, after confirming you may. Their orders are recorded as paid elsewhere, with their totals, so your reports and budget show the revenue. Consent boxes are never imported: nobody ticked yours on Eventbrite.
- Build. An upcoming event is built as a draft. Nothing is published and nobody is emailed.
The uploaded files are deleted once the event is built, or after a day if you stop.
Earlier editions
If the event has already happened, switch on "This edition has already happened". It is built as a closed event with its attendees and check-ins, so reports and the budget can compare the next edition with it.
An earlier edition is history. All its people are imported, free, whatever AttendBeacon's limit of 1,000 participants. If you open it for registration again later and it is above that limit, it needs the licence first.
Step 3: before you go live
- Check the draft. Ticket types, prices, sales dates and questions. If the files used codes without saying their discount, give each code its discount.
- Payments. Connect your Mollie or Stripe account, so new buyers pay you directly.
- Publish when you are ready.
- Send tickets. People you imported have no AttendBeacon ticket in their mailbox yet. For a published event you can send them their tickets once, when you choose. Tell them first that the event moved, and why.
Then use what Eventbrite did not do for you: check-in on any phone, the event app without an app store, badges and the agenda.
Or keep selling on Eventbrite
You do not have to move ticket sales. Under Integrations › Ticketing, a live link brings Eventbrite orders into AttendBeacon as they come in. You keep selling on Eventbrite, and run the door, the app, badges and networking here.
The link is new and has not yet run with a real Eventbrite account. Try it on a small event first.
What it costs
Importing is included. An event where every ticket is free is always free. Any other event is free up to 1,000 participants; above that, a one-off licence costs €500 per event, excluding VAT. See the pricing, the comparison with Eventbrite and the ticket fee calculator.
Closing your Eventbrite account
Only when you are sure. Eventbrite's help page explains how, and when it cannot be done yet, for example while you still have published events or recent payouts.
Eventbrite is a trademark of its owner. AttendBeacon is independent of Eventbrite and is not affiliated with, sponsored or endorsed by it.