What to put in a message
- What you were trying to do
- What happened instead
- The exact words of any error
- Which event it is about
- A screenshot, if it helps
Support
Help from the team that builds it
Support is in the app. Sign in to the workspace and open Help & support for quick answers from the team that builds AttendBeacon.
Help & support
Ask from inside the workspace
Your message arrives knowing where you were, so you don't have to explain it.
Sign in
Sign in to the workspace with your work account.
Open Help & support
It is in the sidebar, and under your name.
Say what it is
Pick a question, a bug, billing or a feature idea, write your message, and add a screenshot if you like.
Hear back
Your workspace, the event you had open and the page you were on go with your message automatically. If we answer while you're away, you get an email.
The help that is already there
Every section of an event has a ? (Help) button at the top. It opens the how-tos, the rules and the common questions for that section.
A new event shows a setup checklist, so you can see what is still to do.
Going to an event?
Questions about an event, your ticket or the programme are for that event's organiser: ask them through Ask the organisers in the event app. The organiser runs the event; we can't see their tickets or answer for them.